Frequently asked questions
Am I able to return my order?
If you are not satisfied with your order, we will happily give you a refund within 28 days of receipt of your order. For our full returns policy click here.
When can I expect my delivery?
We aim to deliver your goods within 10 working days from receipt of your order, assuming that goods are in stock at the time of placing your order. Please allow up to 15 working days for delivery of personalised items.
How much is the delivery charge?
Delivery of orders to a UK mainland address is free for orders over £75. Otherwise, a £7.50 charge applies.
Do you deliver overseas?
We are able to send your order overseas but there would be a delivery charge and we would ask that you contact us at email@example.com for a quote.
Where are you based?
Grayshott Pottery is one of the last working potteries in the South of England, based on the Surrey/Hampshire border just off the A3. As well as being a working pottery, we also have an extensive Emporium featuring other quirky and designer brands and our Kiln Café, which offers delicious breakfast and lunches daily.
If you are planning to pay us a visit, our postcode is GU26 6LR.
What are you opening times?
Monday – Saturday 9.00am-5.00pm
Sundays and Bank Holidays 10.00am-4.00pm
Sundays and Bank Holidays 10.00am-3.30pm
We are closed on Christmas Day, Boxing Day, New Year’s Day and Easter Sunday.